Terms & Conditions
1.1 Each order placed by you with us shall be an offer by you to us to buy products subject to these and the website terms and conditions.
1.2 No order you place shall be deemed to be accepted by us until we have received payment from you and issued confirmation of the order.
1.3 You must ensure that the terms of your order, including the address for delivery, are complete and accurate.
1.4 All quotations and advertisements for products given on this website are given on the basis that no contract for sale shall come into existence between us and you until we have received payment from you and issued acknowledgement of your order. Any quotations or advertisements for products given on this website may be altered or withdrawn by us at any time.
1.5 We shall endeavour that all orders are met. We do not, however, guarantee the availability of any product at any time. Where a product is temporarily out of stock we will advise you of when we expect to be able to fulfil orders, however this is an estimate only and shall not be binding upon us.
1.6 Sometimes stock may be withdrawn or discontinued. We shall make every effort to update the website at all times, but you understand and acknowledge that we are not liable to you for any failure or delay to fulfil an order due to products being out of stock, withdrawn or discontinued.
1.7 Once an order has been placed by you and accepted by us you have no right to cancel the order, except at our discretion in exceptional circumstances. Once we have dispatched the products we are unable to cancel any orders.
2.2 Any dates or times specified by us for delivery of the products are intended to be estimates only and time of delivery shall not be of the essence, and shall not be made of the essence by notice. Delivery and/or Despatch delays outside of our control will not be eligible for any compensation or reimbursement of losses of any kind.
2.3 Subject to the other provisions contained in these terms and conditions, we shall not be liable for any direct, indirect or consequential loss (all three terms which include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar losses), costs, damages or expenses caused directly or indirectly by any delay in the delivery of the products (even if caused by our negligence).
2.4 If for any reason you or the person at the delivery address refuses to accept delivery of the products, all risk in the products shall pass to you and we may, at our discretion, charge for return of the products to us, and a re-delivery fee to another address nominated by you.
2.6 The delivery charge of certain large or heavy items bought in quantity may have to incur an extra delivery cost due to size and weight.
2.7 Special instructions with your order; instructing your parcel to be left at a nominated location (e.g. garage, shed, behind bin) or with neighbour, this request is at your own risk, OAASIS, a DistributionNOW company, will not accept any responsibility for damage or theft that may occur to any item left unsigned.
3.2 The price for the products shall be excluding VAT and exclude of all fees and charges in relation to packaging, carriage and insurance to the delivery address.
3.3 Payment of the products shall be due in pounds sterling at the time of the order on the website unless you have a trade account with us which will be on a set time period usually 30 days.
3.4 Time of payment shall be of the essence and no payment shall be deemed to be received by us until it has been received in full and cleared funds.
3.5 VAT will be added for all orders received for delivery within the European Union. VAT will be refunded to those who are exempt from paying this tax only after a valid EU VAT number has been provided and checked by our accounts department and after we can confirm the goods have been received outside of the United Kingdom (e.g. when delivery has been signed for at the final destination and we have received proof of delivery). If the EU VAT number or delivery outside the UK cannot be validated, OAASIS, a DistributionNOW company is not liable for the return of VAT paid at the time of the order.
4.2 All products carry the warranty stated on the product description.
4.3 We shall extend the benefit of the manufacturer's warranty to you, and do not separately warranty the products ourselves.
4.4 In the event of the product requiring replacement or repair under the warranty, you may have to contact the manufacturer directly, depending on the item.
5.2 In the case of incorrect orders, the products shall be returned to us and we shall redeliver the correct order at our own cost.
5.3 If any products are faulty or defective, they must be returned to us within 14 days of delivery. At our own discretion, we shall replace or repair the products free of charge and redeliver them at our own cost, or shall provide a refund or the price paid by you. In the event of replacement of any products, the products returned to us shall become our property.
5.4 If we elect to refund you rather than provide a replacement or repair for faulty or defective products, or we are unable to replace any faulty or defective product, the products must be returned to us, at our cost, and shall become our property.
5.5 Under the Consumer Protection (Distance Selling) Regulations 2000 act the buyer is entitled, for seven working days from the day after that on which the goods are received by the consumer, to unconditionally return the ordered goods back to Outland. The goods must however be in an as new and unused condition in their own original undamaged packaging. The buyer is to return the goods at his/her own expense.
6.2 All times given for delivery, restocking etc. are estimates only and we shall not be liable for any damages, costs, losses (including without limitation pure economic loss, loss of profit, loss of business, interruptions to business, depletion of goodwill or reputation, and/or loss of commission), claims or liabilities, whether direct, indirect or consequential, incurred by you due to any delay by us, including if such delay was caused by our negligence.
6.3 Without prejudice to the other provisions of this agreement, our total liability in contract, tort (including negligence or breach of statutory duty) misrepresentation, restitution or otherwise, arising in the performance or contemplated performance of this Agreement shall be limited to the price of the products in any single order.
6.4 To the fullest extent permitted by law, Outland Safety & Industrial Products is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Outland Safety & Industrial Products does not represent or warrant that the information accessible via this web site is accurate, complete or current.
8.2 Payment accepted by credit/debit card and PayPal. All goods remain property of Outland Safety & Industrial Products a division of OAASIS, a DistributionNOW company, until paid for in full. Prices and specifications subject to change without notice.
8.3 VAT will be added for all orders received for delivery within the European Union. VAT will be refunded to those who are exempt from paying this tax only after a valid EU VAT number has been provided and checked by our accounts department and after we can confirm the goods have been received outside of the United Kingdom (e.g. when delivery has been signed for at the final destination and we have received proof of delivery). If the EU VAT number or delivery outside the UK cannot be validated, OAASIS, a DistributionNOW company is not liable for the return of VAT paid at the time of the order.
9.2 However, we cannot guarantee the accuracy of that information and cannot be held liable for any use or reliance you may make of or put on it.