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Monday 6th September 2010 16:14PM GMT
Returns Policy
Please read the returns policy carefully as it governs the relationship between you and us, and limits our liability to you. By accepting this policy you are forming a contract with us and agreeing to the returns policy that appears below. References to you and your are to you as an individual or company. References to us, our and we are to Outland Safety & Industrial Products Ltd. To view our full terms and conditions please click here.
5. Returns and Refund Policy
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5.1 In the event an order is incorrect, it must be notified to us within seven days after delivery.
5.2 In the case of incorrect orders, the products shall be returned to us and we shall redeliver the correct order at our own cost.
5.3 If any products are faulty or defective, they must be returned to us within 14 days of delivery. At our own discretion, we shall replace or repair the products free of charge and redeliver them at our own cost, or shall provide a refund or the price paid by you. In the event of replacement of any products, the products returned to us shall become our property.
5.4 If we elect to refund you rather than provide a replacement or repair for faulty or defective products, or we are unable to replace any faulty or defective product, the products must be returned to us, at our cost, and shall become our property.
5.5 Under the Consumer Protection (Distance Selling) Regulations 2000 act the buyer is entitled, for seven working days from the day after that on which the goods are received by the consumer, to unconditionally return the ordered goods back to Outland. The goods must however be in an as new and unused condition in their own original undamaged packaging. The buyer is to return the goods at his/her own expense.